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Mobility Certified Rider

MTA Mobility/Paratransit Program

Mobility/Paratransit service is for citizens who are unable to use Local Bus, Metro/Subway or Light Rail service. Mobility/Paratransit service is provided by the MTA via contracts with Veolia Transportation, MV Transportation, and First Transit Inc. In addition to the information below, you can download and print the brochures below for more specific information about Mobility/Paratransit services

 Mobilty PassWeb Web Booking

 What's PassWeb? Find out here!

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  • What is MTA Mobility PassWeb?

  • How do I Make a Reservation?

  • How Many Reservations can I Make?

  • Who is Permitted to Travel with me?

  • What is a Subscription Trip?

  • What is Mobility Direct?

  • How do I Cancel or Confirm a Trip?

  • What is the No-Show and Late Cancellation Policy?

  • What are the Penalties for No-Show Violations?

  • How do I Appeal a No-Show Violation?

  • What is MTA Call-a-Ride Service?

  • Are There any Rules that Customers Need to Follow?

  • What Happens if There is Inclement Weather?

  • Who do I Call with Comments or Complaints?

  • What Happens When I Travel to Another City?

  • Pleasant Trip Tips

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Rider Tools

Additional tools and resources for riders.

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