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MTA Performance Improvement

MTA’s Performance Improvement 

Welcome to the MTA’s Performance Improvement Website!

The Maryland Department of Transportation’s Maryland Transit Administration (MTA) is implementing a business-like approach to managing and delivering safe, efficient and reliable transit service across Maryland with world-class customer service. One way we are driving toward this vision is by measuring key performance indicators to ensure accountability for results. There are three key metrics addressed on this web page along with their respective goals and improvement plans. Those three metrics are:

1. Ridership
2. On-Time Performance
3. Farebox Recovery

This web page will engage our riding public by providing key performance indicators for MTA service and cultivate public interaction regarding our service. MTA’s goal is to create a high-quality transit system that provides exceptional service to riders who depend on the MTA for daily living and who view MTA’s services as a great alternative to private transportation. Again, we are striving to become an exceptional organization that delivers safe, efficient and reliable transit with world-class customer service delivered by employees who care and are committed to excellence.

We greatly value your comments and/or suggestions regarding this web page. Please feel free to contact us at or (410) 539-5000 (toll free: 1-866-RIDE-MTA [1-866-743-3682]), Monday through Friday from 6am - 7pm. Just mention the ‘Performance Improvement Website in your comment. Thank you!

Changing Maryland for the BetterClick on logo to find more information on the Governor's Office of Performance Improvement.