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Monthly Pass Orders:

CharmCard orders may be placed at any time. CharmCard 7 Day and 31 Day passes may be activated for first use at any time of the month, as they are valid for 7 or 31 consecutive days of use.

All Go Pass Monthlies are valid for one calendar month: the month after the order is placed, e.g. Go Pass Monthlies ordered anytime in the month of July are valid for the month of August, not the month of July.  To allow time for processing orders, the order must be placed one month in advance from the 1st – 25th of previous month.

Mobility Ticket Book orders may be placed at any time.

MTA is not responsible for lost, damaged or stolen passes. Unfortunately we cannot replace or refund pass purchases.
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